Privacy Policy

Autotech Motorworks ("we", "us", "our") is a mobile mechanic business based in Small Heath, Birmingham, covering the West Midlands. This policy explains what personal information we collect through this website, how we use it, and what rights you have.

Who we are

Autotech Motorworks
Birmingham, West Midlands, United Kingdom
Phone: 07795 900009
Email: rizmo929@gmail.com

What information we collect

If you use one of the enquiry forms on this site, we may receive:

• Your name
• Your phone number
• Your email address (if you provide one)
• Your vehicle registration
• Details of the work or service you're enquiring about

When you browse the site, Google Analytics also collects information about your visit, such as the pages you view, the device and browser you use, and your approximate location. See our Cookie Policy for details.

How we collect it

This website doesn't have its own database and doesn't store the information you type into its forms. Instead:

• The "Get a Price in Minutes" form opens WhatsApp on your own device with your details pre-filled, ready for you to send directly to our WhatsApp number.
• The "Request a Callback" form sends your details through Web3Forms, a form-delivery service, which emails them to us.
• If you call, WhatsApp or email us directly, your information comes straight to us.

Why we use your information

We use the information you send us to respond to your enquiry, provide a price or quote, arrange a booking, and carry out any work you ask us to do. Our legal basis for this is your consent (you choosing to contact us) and our legitimate interest in responding to enquiries and running our business.

How long we keep it

We keep enquiry messages and customer records for as long as reasonably necessary to provide our services and to meet our legal, accounting and tax obligations (for example, invoices are typically kept for at least six years). After that, information is deleted or anonymised where practical.

Who we share it with

We do not sell your personal information or share it with third parties for marketing purposes. Depending on how you contact us, your message is also handled by:

• Web3Forms: if you use the "Request a Callback" form, Web3Forms processes your details in order to deliver them to our email inbox, under its own privacy policy.
• WhatsApp (Meta Platforms, Inc.): if you send us a message via WhatsApp, Meta processes that message under its own privacy policy.
• Your email provider: if you send us an email, your provider (e.g. Gmail, Outlook) handles delivery under its own privacy policy.

Third-party services on this website

This site uses a small number of third-party services to function:

• Google Analytics and Google Tag Manager: used to understand how visitors use the site, as described in our Cookie Policy. Google processes this data under its own privacy policy.
• Google Maps: an embedded map is used to show our coverage area. Google may process data when this loads, under its own privacy policy.
• Links to our Facebook, Google Business Profile and TikTok pages: these are external sites with their own privacy policies.

See our Cookie Policy for more detail on what these third parties may store in your browser.

Your rights

Under UK GDPR, you have the right to ask us for a copy of the information we hold about you, to have it corrected, to have it deleted, or to object to how we use it. To exercise any of these rights, contact us using the details above.

If you're unhappy with how we've handled your information, you can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Children

This website and our services are not directed at children, and we do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time, for example as we add new tools to the website. The date at the top of this page shows when it was last revised.

Contact us

If you have any questions about this policy, get in touch by phone or email.