- 14+ yearshands-on experience
- 24/7emergency callouts
- All makesand models
- Upfront priceagreed before work starts
If you're in danger, call 999 first
If you've broken down in a live lane of a motorway or fast road and can't get out safely, keep your seatbelt on, put your hazard lights on and call 999. Call us once you and your passengers are safe.
When to call us
- The car won't start, or just clicks when you turn the key
- A flat or failed battery, at home, at work or in a car park
- A red warning light has come on while driving, such as battery, oil pressure or temperature
- The engine has cut out or gone into limp mode
- Grinding brakes, a soft brake pedal or a sudden loud knock that makes the car unsafe to drive on
- You've broken down on the way to or from work, early in the morning or late at night
What can usually be fixed on the spot
A lot of breakdowns are caused by a handful of common faults that can be put right where the car is:
- Flat or failed batteries: tested, jump-started or replaced on the spot. See battery replacement.
- Loose or corroded battery connections, which cause many "dead" cars that aren't actually dead
- Warning lights and electrical faults: fault codes read and the cause traced. See car diagnostics.
- Sensor and minor component failures that can be replaced on site once they're identified
Some faults can't be fixed safely at the roadside, such as major engine or gearbox failures, accident damage, or a car stopped somewhere it isn't safe to work. In those cases we'll tell you straight away and arrange recovery, rather than waste your time.
Staying safe while you wait
- Get off the road if you can. If the car can still move, pull onto the hard shoulder, into an emergency area or a safe side road.
- Hazard lights on, and sidelights too if it's dark or visibility is poor.
- On a motorway or dual carriageway, get out through the left-hand doors if it's safe, and wait behind the safety barrier, well away from traffic. Don't try to repair the car yourself on the hard shoulder.
- On a smart motorway without a hard shoulder, try to reach an emergency area. If you can't, follow the 999 advice above.
- In a car park or on your drive, stay with the car or nearby if it's safe and dry, and keep your phone charged.
What to tell us when you call
- Where you are. A road name, junction, landmark or postcode, or share your live location on WhatsApp.
- The car: make, model and registration, so we bring the right parts.
- What happened: any noises, smells, smoke or warning lights, and whether it stopped suddenly or gradually.
- Whether you're safe where you are.
★★★★★"Had an issue with my under tray that was solved next day with no extra or hidden costs."
Christian, verified customer review
How pricing works out of hours
No hidden extras, day or night. We agree the price of the callout with you on the phone before we set off. Once we've found the problem, you get a clear explanation and a price for the repair before any work starts, and you decide whether to go ahead. As for timing, we'll give you a realistic estimate of when we can reach you, based on where you are and what we're already attending, rather than a promise we can't keep.
Where we cover
We're based in Birmingham and cover the West Midlands around the clock, including:
Planned work, not just emergencies
If your car isn't stranded, we can also book in a repair or service at a time that suits you:
Frequently asked questions
Are you really available 24 hours a day?
Yes. We take emergency calls 24 hours a day, 7 days a week, across Birmingham and the West Midlands.
How quickly can you get to me?
It depends on where you are and what we're already attending. When you call, we'll give you a realistic estimate rather than a promise we can't keep.
How much does an emergency callout cost?
We agree the callout price with you on the phone before we set off. Any repair is explained and priced before work starts, and you decide whether to go ahead.
What if the car can't be fixed where it is?
We'll tell you as soon as we know, and arrange recovery so the car can be moved somewhere safe for the repair.
I've broken down on the motorway. What should I do?
Get to the hard shoulder or an emergency area if you can, put your hazards on, and wait behind the barrier away from traffic. If you're stuck in a live lane, keep your seatbelt on and call 999. Then call us.